Return & Refund Policy

RETURNS & EXCHANGES POLICY FOR PRESERVED FLOWER PRODUCTS

*No return & exchange services available for fresh flower products*

We take pride in offering you the finest preserved flower products, and we want you to be completely satisfied with your purchase. If, for any reason, your order doesn't meet your expectations, please review our returns and exchanges policy below:

RETURNS

1. Eligibility: You have 30 days from the date of receipt to return eligible preserved flower products for either a refund or exchange.

2. Defective or Damaged Items: Should you receive a defective or damaged preserved flower product, please notify us promptly, and we will promptly replace it.

3. Condition and Packaging: To qualify for a refund or exchange, returned preserved flower products must be unused and in their original packaging.

4. Handling Fees and Shipping Costs: Please note that handling fees and shipping costs are not refundable once the order has been dispatched.

5. Return Shipping: The responsibility for return shipping falls upon the buyer unless the return is due to product damage or defect.

EXCHANGES

1. Eligibility: We accept exchanges only for preserved flower products of the same value and style as the original purchase.

2. Alternate Style/Product: If you desire an exchange for a different style or product, we recommend returning the original items for a refund and placing a new order for the preferred items.

3. Stock Availability: All exchanges are subject to stock availability. If the requested item is unavailable upon receiving your return, a refund will be issued in its place.

CONTACT US

If you have any questions or require assistance with your preserved flower product return or exchange, please do not hesitate to contact us. Our dedicated support team is ready to assist you.

• Email us at info@flowerevershop.com

We appreciate your business and aim to provide you with a delightful shopping experience for our preserved flower products. Thank you for choosing FlowerEver!